KloudFox (a service by kloudbean Managed cloud Infrastructure & Hosting ) operates several websites including kloudfox.com. It is KloudFox’s policy to respect your privacy regarding any information we may collect while operating our websites.

What This Policy Covers

This Privacy Policy applies to information that we collect about you when you use:

• Our website kloudfox.com;
• Our mobile applications (including the KloudFox mobile app for Android and iOS);

Throughout this Privacy Policy, we’ll refer to our website, mobile applications, and other products and services collectively as “Services.”

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Information We Collect

We only collect information about you if we have a reason to do so–for example, to provide our Services, to communicate with you, or to make our Services better.

We collect information in two ways: if and when you provide information to us and automatically through operating our Services. Let’s go over the information that we collect.

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

• Basic Account Information: We ask for basic information from you in order to set up your account. For example, we require individuals who sign up for a kloudfox.com account to provide name, email address, and password.
• Transaction and Billing Information: If you buy something from us, you will provide additional personal and payment information that is required to process the transaction and your payment, such as your name, credit card information, and contact information.
• Credentials: Depending on the Services you use, you may provide us with credentials for your website (like SSH, FTP, and SFTP username and password).
• Communications With Us: You may also provide us with information when you respond to surveys or communicate with our team about a support question.

Information We Collect Automatically

We also collect some information automatically:

• Log Information: Like most online service providers, we collect information that web browsers, mobile devices, and servers typically make available, such as the browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information.
• Usage Information: We collect information about your usage of our Services. For example, we collect information about the pages you visit or site parts that you check the most. We use this information to provide our Services to you, as well as get insights on how people use our Services so we can make our Services better.
• Location Information: We may determine the approximate location of your device from your IP address.
• Information from Cookies & Other Technologies: We use cookies and other technologies like pixel tags to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness.

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

How And Why We Use Information

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

• To provide our Services–for example, to set up and maintain your account or charge you for any of our paid Services;
• To further develop and improve our Services–for example by adding new features that we think our users will enjoy or will help them to create and manage their monitors more efficiently;
• To monitor and analyze trends and better understand how users interact with our Services, which helps us improve our Services and make them easier to use;
• To measure, gauge, and improve the effectiveness of our advertising, and better understand user retention and attrition;
• To monitor and prevent any problems with our Services, protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities, fight spam, and protect the rights and property of KloudFox and others, which may result in us declining a transaction or the use of our Services;
• To communicate with you, for example through an email, about offers and promotions offered by KloudFox and others we think will be of interest to you, solicit your feedback, or keep you up to date on KloudFox and our products;
• To personalize your experience using our Services, provide content recommendations, target our marketing messages to groups of our users, and serve relevant advertisements.

Legal Bases for Collecting and Using Information

Our legal grounds for processing information about you under EU data protection laws are:

1. The use is necessary to fulfill our commitments to you under our Terms of Service or other agreements with you or to administer your account.
2. The use is necessary for compliance with a legal obligation.
3. The use is necessary to protect your vital interests or those of another person.
4. We have a legitimate interest in using your information.
5. You have given us your consent.

Sharing Information

We do not sell our users’ private personal information. We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

• Subsidiaries, Employees, and Independent Contractors: We may disclose information about you to our subsidiaries, our employees, and individuals who are our independent contractors that need to know the information to help us provide our Services or to process the information on our behalf.
• Third-Party Vendors: We may share information about you with third-party vendors who need to know information about you to provide their services to us or to provide their services to you. This group includes vendors that help us provide our Services to you, assist us with our marketing efforts, and help us understand and enhance our Services.
• Legal Requests: We may disclose information about you in response to a subpoena, court order, or other governmental request.
• To Protect Rights, Property, and Others: We may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect the property or rights of KloudFox, third parties, or the public at large.
• Business Transfers: In connection with any merger, sale of company assets, or acquisition of all or a portion of our business by another company, user information would likely be one of the assets that are transferred or acquired by a third party.
• With Your Consent: We may share and disclose information with your consent or at your direction.
• Aggregated or De-Identified Information: We may share information that has been aggregated or reasonably de-identified.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

Choices

You have several choices available when it comes to information about you:

• Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information.
• Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us by following the instructions in those messages.
• Set Your Browser to Reject Cookies: You can choose to set your browser to remove or reject browser cookies before using KloudFox’s websites, with the drawback that certain features may not function properly without the aid of cookies.
• Close Your Account: If you no longer want to use our Services, you can close your kloudfox.com account.

• Limit the Information that You Provide: If you have an account with us, you can choose not to provide the optional account information, profile information, and transaction and billing information.
• Opt-Out of Electronic Communications: You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt-out of promotional messages, we may still send you other messages, like those about your account and legal notices.
• Set Your Browser to Reject Cookies: You can usually choose to set your browser to remove or reject browser cookies before using KloudFox’s websites, with the drawback that certain features of KloudFox’s websites may not function properly without the aid of cookies.
• Close Your Account: While we’d be very sad to see you go, if you no longer want to use our Services, you can close your account. Please keep in mind that we may continue to retain your information after closing your account when that information is reasonably necessary to comply with (or demonstrate our compliance with) legal obligations such as law enforcement requests, or when that information is reasonably necessary to our legitimate business interests.

Your Rights

If you are located in certain parts of the world, including California and countries that fall under the scope of the European General Data Protection Regulation (aka the “GDPR”), you may have certain rights regarding your personal information, like the right to request access to or deletion of your data.

European General Data Protection Regulation (GDPR) If you are a resident of the EEA, you have the following data protection rights:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

How to Reach Us

If you have any questions about this Privacy Policy, or if you want to contact us about any of the rights mentioned above, please contact us at:

Email: [email protected]

Address: Secured Orbis Pvt. Ltd., 750/3, Patel Nagar, Civil Lines, Ludhiana, 141001- Punjab, India.

Changes to the Privacy Policy

Although most changes are likely to be minor, KloudFox may change its Privacy Policy from time to time. KloudFox encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and in some cases, we may provide additional notice (such as adding a statement to our homepage or sending you a notification through email or your dashboard). Your continued use of the Services after any change in this Privacy Policy will constitute your consent to such change.

Change Log

• May 23, 2024: Initial version.